faq

Frequently Asked Questions About Our Cleaning ServicesCleaning Company London

1. What kind of cleaning services do you provide?

Our domestic cleaners will provide comprehensive cleaning services at your convenience, at times to suit you, as often as you like and to your specific requirements.

As well as general cleaning we offer:

Our domestic cleaners can cook your meals, serve cocktails and canapé’s at parties. Apart from private and residential properties we clean restaurants, churches, offices, film studios, office buildings for private clients, property management companies and estate
agents.

2. How do you vet the cleaners?

All of our staff is thoroughly checked through their employment history and references to ensure their suitably for the position. They are then trained in all areas of domestic cleaning before attending your property to ensure that we provide a quality service for all our clients. We promote honesty and reliability to all our cleaners and quality control procedures are in place within our company to maintain these qualities at all times.

3. How do you ensure reliability and honesty?

At the induction briefing these qualities are stressed thoroughly and quality control procedures are in place to ensure that the cleaners operate in a reliable and honest manner.

We also check the references that are provided to ensure that the cleaners have a proven employment record. We DO NOT introduce cleaners who cannot provide us with satisfactory references.

4. Can I specify the day the cleaner comes?

Yes, in most cases it is possible to specify the day your cleaner attends.

FK Domestics Ltd makes every effort to meet the requirements of prospective clients.

5. Who pays the cleaner, you or us?

You pay the cleaner the fee arranged by yourself and our office. The cleaner should be paid direct in cash or cheque at £13.00 an hour at the end of each session worked. Our cleaning company commission is £4.00 an hour which is payable by the client monthly by standing order. Any tips or bonuses are paid directly to the cleaner.

6. What happens if the cleaner lets us down?

FK Domestics Ltd considers every client as a valuable customer. Our domestic cleaners are vetted for reliability and we try to ensure that you are never dissatisfied. Occasionally, events may occur which are beyond our control and we may have to substitute your cleaner, temporarily or permanently.

Please call us as soon as possible if you are dissatisfied and we will do our utmost to ensure the mistake is rectified and never repeated.

7. Do you have insurance?

All of our house cleaners have public liability insurance to protect your home from any accidental damage. If you would like to know more, read our Terms.

8. How long will it take you to find me a cleaner?

We endeavour to meet all requests as soon as possible and we will respond to all queries within 24 hours. Time, location and work-load all have an influence on the ability to supply a cleaner but in most cases we will have someone available within 24 hours.

9. Can I have a cleaner once a month?

No.

Our policy is a two and half hours minimum per week or three hours per fortnight for regular domestic cleaning. This is to ensure that travel and other expenses remain in proportion to the cleaners’ wages.

10. Will I have the same cleaner every week?

Yes.

We understand that it is preferable to have the same cleaner every week and under normal circumstances, this would be the case.

11. Do you provide transport for the cleaners?

No.

Our professional cleaners use their own or public transport to make appointments.

12. What sort of jobs are the cleaners prepared to do?

Our cleaning company introduce professional domestic cleaners , that will do most types of cleaning including;

  • Ironing

  • Tidying
  • Dusting

  • Vacuuming

  • Polishing

  • Cleaning Bathrooms & Kitchens

  • Changing bed sheets
  • Mopping

  • Shopping

If you have a specific requirement please email or call the office and we can discuss it with you in detail.

13. Will the cleaner come in for an hour a day?

No.

Our policy is a two and half hours minimum per visit. This is to ensure that travel and other expenses remain in proportion to the cleaners’ wages.

14. Will your company be able to provide a cleaner if I move to a different area?

Yes.

As long as you are within the M25 area, our London cleaning company can help you out with your domestic cleaning service.

For areas outside of the peripheral, please contact our office.

15. OK, I want to go ahead. What happens next?

Either call us on 020 8363 1966 or complete our ‘Book A Cleaner’ form.

Alternatively, you may e-mail us your specific requirements using our on-line form.

A representative from our company will contact you within 24 hours to discuss arrangements.