What Our Clients Say About Us
We are very pleased with the cleaning services from the FK Domestics. Our regular cleaner, Lily, works very hard and always gets her work done very quickly and with attention to details. The replacement cleaner we had this weekend was also very hard working and thorough. I would definitely recommend both of them to others.
Many thanks and best wishes,
Nadka is a very good cleaner and a very friendly and nice person! I am very happy with her!
Yes – thank you. She’s really good and it is much better for us to have her on a Thursday instead of a Wednesday, so we are happy. We have a new back door now so if she struggles with the keys (the front door can be a bit difficult) we can leave her a back door key?
I pray this finds you well.
Ekaterina started cleaning for me yesterday and please thank her and let her know that she is a blessing like her daughter was as she did an excellent job and I totally happy and satisfied with her standard of work. I look forward to her working and blessing me in the future with and by her cleaning.
Please do let her know if and when she needs new products to write them done to and for me.
I am thankful as Margarita always did her best. It is such a relief to know this and also to deal with you as the job just gets done no hassle and I am and I do not worry about anything and or my cat when dealing with you all.
Take care for now and have a blessed weekend.
Please ask her to come again from next week every week. Same time Wednesday at 9 am. It is a very good beginning and I hope it will continue like this.
Thanks for your email, Stella seems like a very nice lady, she arrived earlier than expected 8.10 am as she said 8.30 was difficult for her as she comes in from SW London and has somewhere else to go to so I said if it is easier she can come to me for 2 pm on a Friday for 4 hours. She will try and do this week. She worked three and a half hours this week and so I paid her accordingly.
My first impressions are that she cleans well and is enthusiastic about her work. I hope this will be a successful appointment
Our cleaner last week was really fantastic, thank you! I will get the
Contract to you tomorrow, sorry about the delay.
Thank you for your email. The replacement cleaner did a wonderful job and I most appreciate you replacing Galina’s services.
As we discussed on the phone, if I need to explain something to her then I will contact you.
The cleaner who came yesterday did a good job. Everything we asked to be cleaned was done and the shirts I left out were ironed. Certainly, we would be happy to have her as our cleaner again if needed.
Generally, the service provided by FK Domestics is good, although a couple of times recently where the cleaner did not come when scheduled were frustrating (this last time we had guests staying so needed the flat clean). Occasionally the cleaner misses the odd area of the flat, but overall they do a good job.
Your telephone service is always prompt and the staff helpful, so no complaints there.
I hope that helps.
Dear FK Domestics,
Just a quick note to say that we are very happy with Slavka, who comes in and cleans our flat every Friday. She is very reliable and friendly, and does a great job! I hope she’ll stay with us for a while.
Andre and Janneke
Administrational and management support – a few times I have had to cancel the cleaning on a very short notice period and this hasn’t been a problem for which I thank you. Company in general – I am very pleased with your services.
Would you use us again and if not how would you improve our service?
Yes I would definitely use again, possibly might be looking to book in for a deep clean in a few weeks’ time so it would be great to be notified of any deals
Administration and management support – Normally very good and questions are resolved. Company, in general, is Efficient
Would you use us again and if not how would you improve our service? We would recommend your services.
To answer your survey I have been very happy and impressed with your company since I started using you.
Arranging a cleaner was efficient and easy, your rates are competitive, and my cleaner Violetka is both lovely and very good at her job. All my interactions with your support and management team have been excellent and I am very pleased with the whole service. I have no comments for improvement as I am happy with everything. Helen
The admin process is fine – I never have to do anything which suits me perfectly. I would use you again and recommend you.
Long may it continue!
Ryony Dean Franklin
Yes, we took on a different cleaner when we moved from Stockwell to Woodford and would use you again if we decided to move.
I just wanted to let you know that I am very happy with job done by Nonka. I had recently returned from holiday and I had left my flat in a proper mess.
I returned home to find that Nonka has done a sterling job cleaning up my mess and I’d be very happy for her to continue.
Please pass my thanks on to Nonka for a job well done
Administration and management support, No dealings with these departments to talk about. Company, in general, is ok, nothing to report
Yes, we are happy with our cleaner
Would definitely recommend you.
visits! She is very thorough. V. satisfied.
Recent calls to the office have been successful and when there was a
miscommunication and no cleaner turned up, I was offered other
I do feel that the company is striving and that the company does care
about its clients and their satisfaction.
I have certainly recommended you to others and I would definitely
continue to do so.
Jo-Anna Parker”We are so happy with Sonya…she is fabulous!”
”…we love Tina! She is fantastic!”
”It is with the greatest of pleasure that I am able to provide Liliya with a reference. Lilya’s work is exemplary. She displays an extraordinary professional and pleasant
manner. Lilya is punctual, smartly attired and respectful.”
‘Ivelena is our cleaner & we are not around when she arrives but upon checking
when we get home, she has done everything we have asked & we are happy with her work. With regards to your
office, all our contact has been through e-mail but I have found FK Domestics Ltd to be very efficient & prompt
in response to any questions we might have.”
”Just to let you know that we are very pleased with our cleaner Dobrinka – she is
doing a great job.”
”Ivanka is a fantastic cleaner and we are very pleased with her work.”
”Thank you so much for your service. I am totally delighted with our cleaner –
so far she is excellent.”
”Many thanks for sending Stanka yesterday- she did a great job! Please pass on
”The cleaning was fantastic – Geni did an amazing job. I am very very happy!”
”Excellent service – I will use you again!”
Administration and management support – – we have not had much contact with the rest of the company but when we were setting up the service, everything went very smoothly.
We have a good impression of the company. Very pleased with the service, we will continue to use it and would recommend it to friends.
I think the company is good – efficient, responsive and reliable. For me, it is about Trust and dependability. More than that the service is unobtrusive which I value.
I would happily recommend your services to any potential client and to provide a testimonial for them should you require it.
I would continue to use this company and have recommended to other as well.
Administration and management support are ok email me the invoice otherwise no contact.
Company in general is ok as above.
I am still using your service and have done so for almost two years because i like the cleaner. However it would be nice to receive a phone call from time to time that would be a nice personal touch.
Admin has been good, especially when our normal cleaner was sick, they sent another.
The company is good.
Administrational and management support are Helpful.
I have recommended the company to a number of colleagues.
Yes, I would you use your services again
Administration and management support are very good, we were informed when Gelina was ill and arrangements for an alternative cleaner were efficiently handled.
The company in general – no problems – administrative staff always very helpful and efficient.
Would you use us again and if not how would you improve our service? – yes, no improvements come to mind
I’ve been happy with this, responses to emails have been within 24 hours which is good.
Good impression so far from the company. I will continue to use your services. And will recommend you to friends.
Administration and management support are Fine, no problems
Company, in general, is Fine, no problems
Yes, and I have also recommended you to a friend
Administration and management support are Helpful and efficient.
Company, in general, is Professional and willing to go the extract mile.
Would you use us again and if not how would you improve our service?
Yes of course hence why I have referred your services on.
In summary the cleaner taking more initiative to do extra things if they have the time to surprise their regulars. Small things like this make people want to say how “my cleaner is fantastic” to friends and business associates which leads to referring your services on.
it was resolved in a satisfactory manner. Never had any other issues. Admin has always been very good, and replacement cleaners always found when Desi is away.
Company in general is good
Yes – I would you use you again.
Administration and management support –
Also pretty good
Company in general
Yes I will use your services again and I’ve also recommended people to you
Good, changed overpayment and admin details from the previous tenant recently and there were no issues in the handover. I would definitely use you again and not really sure you can improve on a service that works really well.
She is friendly and punctual and works conscientiously. If she runs out of jobs before her time is up she goes into the wardrobe and gets a couple of shirts out to iron.
It’s so nice to come home and find the house clean and tidy. I HATE cleaning the bathroom and kitchen so she is an absolute God send.
The cleaners are self-employed so you pay them directly than paying a commission payment to the agency. Works fine and is an easy arrangement.
Happy with the company and would recommend.
I am very happy with your care. The few issues and questions I had were punctually decided. I would use you again (I am in fact) and have recommended your company to a few friends.
Maria Dos Santos
Administration and management support – Helpful staff and I think there has been an improvement in administration and communication.
I am happy with the service provided so far. I think a supervisor should visit the premises and monitor the cleaners work every 6-9 months to ensure that standards are kept.
We have had no issues with the admin and management support. If anything, I am impressed with their timeliness and thoroughness. We have on a couple of occasions had issues with the key (our fault entirely!) and the staff’s flexibility in dealing with this has been commendable and very appreciated.
The management support is perfect, always there when you need someone.
The company, in general, seems well managed and the service is very good.
I am happy with the responsiveness of the office and if I ask for any additional services my requests are always dealt with well.
Fantastic service, no recommendations. Victoria Alley
Donka, our cleaner is excellent. It’s always a pleasure to come home on a Friday afternoon after she’s been. She uses a lot of initiative – for example, when I forget to leave the bedding out for her to change the sheets, she finds it in the drawer and does it anyway.
She also cleaned out the whole freezer and fridge the other week (which I was expecting to do myself) as I had left it to defrost so that was a brilliant surprise.
Can’t fault her at all!
She does a great job every week and is part of the family.
She is hard-working and high quality.
Kind regards, Charles
FK Domestics Ltd is an efficient, professional and polite organisation who once again we look forward to a long relationship with.
A first class organisation who I would recommend to anyone.
I am looking to signing our year to contract.
We are very happy with the service.
The office staff is very professional and helpful.
Very quick with responding to emails.
I am very pleased with the general service we are getting from you.
Combes, Simon – Paramount
I will continue to use your service. You provide me with girls who are punctual, reliable, honest, friendly, and very eager to learn.
Administrational and management support was excellent.
I find this very professional and when I have emailed the response has been very quick.
conscientious. She is punctual, reliable and consistently does a great job. I feel very fortunate to have her work for me. Beverley Weber
Best wishes, Sarah Mcleod
All the best
Administrational and management support – Good – especially helpful when I had to have locks changed as a result of keys being stolen. I will carry on using you.
We have found admin and management of the service to be of the highest standard.
Efficiently run, effective and wide range of services offered. Would certainly use again and have recommended the company to others without hesitation.
We have enjoyed good customer service since we started with the company.
Holiday cover easily arranged and very accommodating, also one of the best cleaning company I have used. I would definitely use your company again.
Our Cleaner is Wonderful!
I am really impressed by the whole company.
Administration and management support is always excellent and very efficient.
We are very happy with the service we receive from you.
Didi our cleaning is excellent, we would recommend your organisation, in terms of your professional approach.
Mrs J Douglas
She is diligent and very efficient and we really like her.
To be honest, your company is the only professional company I trust. You are very responsive and contact immediately in the event of any issues – so happy all round really. I would definitely not hesitate to recommend you to prospective clients. Alison
The information in relation to the cleaner resigning has been good. I got both an email and an SMS, which is quite helpful. After a quick conversation with your administration, it seems as if the transition is being handled well.
And Danni our cleaner is EXCEPTIONAL – absolutely brilliant.
2. My issues have been dealt with politely and quickly. Replacement cleaners, when required, have been efficiently arranged and communication has been good.
3. The company appears well run and efficient.
Comtesse de Goutire Lorraine et Bar
I would like to note that I am very impressed with our cleaner Tonya. She always cleans to a high standard, is very polite, reliable, and friendly. Please pass on my thanks, I would highly recommend her to anyone else. – Chris Byrne
I would rate the services you provide as excellent. I’ve had great service from FK Domestics Ltd. Whenever I’ve needed assistance (such as last minute requests to change the time or day), they’ve always helped me out and responded really quickly. And my cleaner, Irina, is brilliant! – Leanne Beesley
I particularly like the fact that you provide training to your house cleaners before they start. I liked Tatyana’s niece who worked here when Tatyana was away but I would not like a substitute cleaner unless I had met them beforehand. This is because I am normally at work and need to trust the person who works here.
I am happy with Tatyana who is very reliable and a good cleaner. Let me know if I can help further. – Elaine Rassaby
– Mark Boulle
My cleaner is great, she turns up on time, stays for the entire time, last week I came back and she was ironing and although I said she could go, she insisted on finishing what she was doing, which I thought was really professional. She also uses her own initiative and I have found kitchen cupboards cleaned, which I haven’t asked for but really appreciated.
She also does ironing which she does really well, and always seem to get through a big pile and does cleaning as well.
The only criticism is that her English isn’t great, and sometimes I want to explain that there is a big basket of Ironing and I don’t expect her to finish the lot but if she can do whatever she can in the remaining time. But generally, we can make each other understand what we are saying.
I have had cleaners over the years intermittently and they all start off well but then gradually do less and less, I have not found this with my cleaner, her standard has stayed the same and is excellent, I hope this continues.
The admin staff, have been excellent as well, overall I am very pleased with the service I have received from FK Domestics Ltd cleaning company. So thanks and keep up the good work.
Ps, you can use my comments on the website, re-phrase it if you want if it doesn’t read well. – Angela Cole
Yes, domestic cleaners are punctual, my domestic cleaning standards agreed timescales are met. I am satisfied with your standards of administration and you have provided you me a good service. – Dave Wearing
Is our staff punctual? – Yes
Are your cleaning standards met? – Yes – excellent
Are our agreed timescales met? – Yes
Are you satisfied with our standards of the administration? – Yes
Have we provided you with a good service? – Yes – excellent – Ed O’Callaghan
Cleaners are very punctual. Actually never been late.
Yes – overall I am very happy with the cleaning standard
I am very happy with the operational support – emails are answered promptly and concisely.
My husband and I are very pleased with the service provided overall with FK Domestics Ltd. Staff are friendly and punctual, work is done to a high standard. The administration side of the business is obviously well run also. I give permission for my comments to be posted to your site – however, I do not give permission for my name to appear in conjunction with my comments. Thank you kindly. – S. S.
Happy Christmas, Jane
I am sending you a cheque today for the payment of May/June/July commission. Please send me notice of next due Invoice. Yes, thank you, I have received your referral cheque. I am extremely happy with Vanya’s services. She is a lovely person and a great cleaner. Regards, Vanessa Forsyth
We look forward to having her as our cleaner for the foreseeable future.
She will be doing 2 hours every Thursday from now on. I have received the welcome pack and will send off the form to you this afternoon. Kind regards, Stephen Gibbons